Terms of Service

01 Acceptance of these terms

These Terms of Service (the “Terms”) are a binding agreement between you (“you,” “your,” or, where you act for an organization, that organization) and AAT Labs, an independent agent acceptance testing practice operated by Shayne Beavan (“AAT Labs,” “we,” “us,” or “our”). They govern your access to and use of the website located at aatlabs.dev and any related pages, content, and enquiry forms (together, the “Site”).

By accessing or using the Site, or by submitting the enquiry form, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Site.

02 Who may use the site

• You must be at least 18 years old and able to form a binding contract.
• You must use the Site for legitimate business purposes only. The Site is directed to businesses and professionals, not consumers, and is not intended for personal, family, or household use.
• If you submit the enquiry form on behalf of an organization, you represent that you are authorized to act for that organization and to share the information you provide.
• You may not use the Site if you are barred from doing so under applicable law or are located in a jurisdiction subject to comprehensive sanctions.

03 The website is informational

The Site describes our agent acceptance testing services, methodology, indicative pricing, and related material. All content is provided for general informational purposes only.

• Nothing on the Site is legal, security, compliance, financial, or other professional advice, and it is not a substitute for advice from a qualified professional retained by you.
• Indicative prices, timelines, scenario counts, statistics, and case references are illustrative and may change without notice. They are not an offer capable of acceptance and do not create a contract.
• References to standards or regulations (for example, the EU AI Act, NIST AI RMF, SOC 2, or ISO 42001) describe how our work may map to such frameworks; they are not a certification, attestation, or guarantee of compliance.

04 Engagements are governed separately

Submitting the enquiry form does not create a services relationship and does not obligate either party to enter into one. Any agent acceptance test, regulated workflow test, drift-watch subscription, or other paid engagement (an “Engagement”) is governed exclusively by a separate written services agreement and accompanying statement of work that we and you both sign (the “Services Agreement”).

If anything in these Terms conflicts with a signed Services Agreement, the Services Agreement controls for that Engagement. The scope, deliverables, fees, payment terms, confidentiality, warranties, and liability for an Engagement are set out in the Services Agreement, not on the Site.

05 Enquiry form & your submissions

When you submit the enquiry form you may provide your name, work email, company, launch window, the engagement tier you are interested in, and a free-text description of your AI agent (“Submissions”). You agree that:

• Your Submissions are accurate and provided in good faith, and you have the right and authority to share them with us.
• You will not submit credentials, API keys, secrets, source code, personal data of third parties, or information subject to confidentiality obligations you are not authorized to disclose. Describe your agent at a high level; sensitive technical detail belongs in a scoped Engagement under confidentiality, not the public form.
• You grant us a limited, non-exclusive, worldwide, royalty-free license to use, store, and process your Submissions solely to respond to your enquiry, assess fit, and, where applicable, prepare a proposal. We do not sell your Submissions, and we do not use the free-text content to train machine-learning models.

We handle personal information in your Submissions in accordance with our Privacy Policy.

06 Acceptable use

You agree not to, and not to permit any third party to:

• Use the Site for any unlawful, fraudulent, or harmful purpose, or in violation of these Terms;
• Access, scrape, harvest, or index the Site by automated means except for well-behaved search-engine crawlers acting under robots directives;
• Probe, scan, or test the vulnerability of the Site, or breach or circumvent any security or authentication measure, without our prior written authorization;
• Interfere with or disrupt the Site, place undue load on our infrastructure, or transmit malware or other harmful code;
• Submit false, misleading, or impersonating information, or use another party's identity or contact details without authorization;
• Copy, reproduce, republish, frame, or create derivative works from the Site's content except as expressly permitted; or
• Reverse engineer or attempt to derive non-public information about our methodology from the Site.

We may suspend or terminate your access to the Site at any time, with or without notice, if we reasonably believe you have violated these Terms.

07 Intellectual property

The Site and all content, design, text, graphics, code, the “AAT Labs” name and logo, and other marks are owned by or licensed to AAT Labs and are protected by intellectual-property and other laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and view the Site for your internal business evaluation. We reserve all rights not expressly granted. You retain all rights in your Submissions.

08 Third-party links & services

The Site may reference or link to third-party websites, products, standards, or services that we do not control. We provide these for convenience only and do not endorse them, are not responsible for them, and are not a party to any relationship between you and a third party. Your use of third-party services is governed by their terms.

09 Privacy

Our collection and use of personal information through the Site is described in our Privacy Policy. By using the Site you acknowledge that policy.

10 Disclaimers

THE SITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT CONTENT IS ACCURATE OR COMPLETE.

Nothing in this section limits warranties or remedies that cannot be excluded under applicable law. Warranties (if any) relating to a paid Engagement are stated exclusively in the Services Agreement.

11 Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AAT LABS AND ITS OPERATOR WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100).

This limitation applies to the Site only. Liability for a paid Engagement is governed exclusively by the Services Agreement. Nothing here excludes liability for fraud, willful misconduct, or any liability that cannot be limited under applicable law.

12 Indemnification

You agree to indemnify, defend, and hold harmless AAT Labs and its operator from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to (a) your use of the Site, (b) your Submissions, including any claim that they infringe a third party's rights or disclose information you were not authorized to share, or (c) your violation of these Terms or applicable law.

13 Governing law & venue

These Terms are governed by the laws of the State of Texas, U.S.A., without regard to its conflict-of-laws rules. Subject to Section 14, you and we agree to the exclusive jurisdiction and venue of the state and federal courts located in Harris County, Texas for any dispute not subject to arbitration, and waive any objection to venue there.

14 Dispute resolution

14.1 Informal resolution first.

Before filing any claim, you agree to contact us at legal@aatlabs.dev and attempt to resolve the dispute informally for at least thirty (30) days.

14.2 Binding arbitration.

If we cannot resolve a dispute informally, any dispute arising out of or relating to these Terms or the Site will be resolved by final and binding arbitration administered by a recognized arbitration provider under its applicable rules, before a single arbitrator, seated in Harris County, Texas, and conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.

14.3 Class-action waiver.

To the extent permitted by law, disputes will be arbitrated only on an individual basis. You and we waive any right to bring or participate in a class, collective, consolidated, or representative action.

14.4 Carve-outs.

Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or equitable relief in court to protect intellectual property or confidential information. These carve-outs are not subject to arbitration.

14.5 Opt-out.

You may opt out of this arbitration agreement by emailing legal@aatlabs.dev within thirty (30) days of first accepting these Terms, stating your name and intent to opt out. Opting out does not affect any other part of these Terms.

15 Changes to these terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and post the new version on this page. Material changes take effect when posted, and your continued use of the Site after that constitutes acceptance. If you do not agree to the updated Terms, stop using the Site.

16 Miscellaneous

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Site and supersede prior understandings about it. Paid Engagements are governed by the Services Agreement.
• Severability. If any provision is held unenforceable, the rest remains in effect and the provision is modified to the minimum extent necessary.
• No waiver. Our failure to enforce any provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Notices. We may provide notices by posting on the Site or emailing the address you provide. Notices to us should go to legal@aatlabs.dev.
• Language & headings. Headings are for convenience only. These Terms are drafted in English, which controls.

17 Contact

Questions about these Terms:

AAT Labs (operated by Shayne Beavan)
Email: legal@aatlabs.dev
General: hello@aatlabs.dev